About the Role

The Barista / Customer Service Representative is the welcoming face and central support of the company’s flexible workspace environments. This role is responsible for delivering exceptional hospitality, creating positive member experiences, and ensuring the smooth day-to-day operation of the centre.

Combining premium customer service with high-quality barista expertise, the successful candidate will support Members, Visitors, and Clients while maintaining professional reception operations and fostering a vibrant workplace community.

Key Responsibilities

Customer Service & Member Experience

• Deliver exceptional customer service to Members, Visitors, and Clients at all times.
• Develop strong relationships with Members and gain an understanding of their businesses and individual needs.
• Respond to enquiries professionally, promptly, and with a hospitality-focused approach.
• Welcome guests and ensure a positive and memorable experience from arrival to departure.
• Act as a key point of contact for centre-related enquiries and support requests.

Barista & Hospitality Services

• Prepare and serve high-quality specialty coffee and beverages.
• Deliver professional café-style hospitality services throughout the centre.
• Manage coffee service requirements for meetings, events, and client visits.
• Ensure café and hospitality areas are clean, organised, and well-stocked.
• Maintain food safety, hygiene, and presentation standards.

Reception & Administration

• Manage daily reception operations, including answering enquiries and greeting visitors.
• Coordinate meeting room bookings and ensure rooms are prepared to a high standard.
• Manage incoming and outgoing mail, courier deliveries, access cards, keys, and registers.
• Maintain accurate records and update CRM systems and company databases.
• Support member onboarding, inductions, and offboarding processes in accordance with company procedures.

Centre Operations

• Complete centre opening and closing procedures.
• Ensure all communal areas and facilities are maintained to a high presentation standard.
• Monitor centre functionality and report maintenance issues as required.
• Liaise with building management and contractors to ensure timely resolution of facility concerns.
• Assist with stock management, ordering, and inventory control.

Community & Events

• Support the promotion and delivery of networking events, member activities, and community engagement initiatives.
• Assist with event coordination, setup, execution, and pack-down.
• Help foster a collaborative, welcoming, and professional community environment.
• Encourage member participation and engagement within the centre.

Team Collaboration

• Work closely with the Business Centre Manager and other internal stakeholders
• Contribute to operational projects and continuous improvement initiatives.
• Provide support across multiple locations when required.
• Demonstrate flexibility and teamwork to meet operational needs.

Required Experience

• 2–3 years’ experience in customer service, hospitality, café, reception, or front-of-house environments.
• Proven barista experience with the ability to prepare high-quality specialty coffee.
• Strong customer service skills with a passion for creating exceptional experiences.
• Excellent verbal and written communication skills.
• Demonstrated ability to build positive relationships with customers and stakeholders.
• Strong organisational and time management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency with basic administrative systems and Microsoft Office applications.

About us

Cubes.Co transforms commercial spaces into inspiring, hospitality-led coworking communities. We create environments where people and businesses love to work, blending premium design, genuine connection, and operational excellence. Whether you’re a solo founder or a growing team, Cubes.Co is where culture, creativity, and community come together.

About the Role

The Barista / Customer Service Representative is the welcoming face and central support of the company’s flexible workspace environments. This role is responsible for delivering exceptional hospitality, creating positive member experiences, and ensuring the smooth day-to-day operation of the centre.

Combining premium customer service with high-quality barista expertise, the successful candidate will support Members, Visitors, and Clients while maintaining professional reception operations and fostering a vibrant workplace community. The role will primarily support the Hawthorn location and may provide assistance across multiple Victorian centres as required.

Key Responsibilities

Customer Service & Member Experience

• Deliver exceptional customer service to Members, Visitors, and Clients at all times.
• Develop strong relationships with Members and gain an understanding of their businesses and individual needs.
• Respond to enquiries professionally, promptly, and with a hospitality-focused approach.
• Welcome guests and ensure a positive and memorable experience from arrival to departure.
• Act as a key point of contact for centre-related enquiries and support requests.

Barista & Hospitality Services

• Prepare and serve high-quality specialty coffee and beverages.
• Deliver professional café-style hospitality services throughout the centre.
• Manage coffee service requirements for meetings, events, and client visits.
• Ensure café and hospitality areas are clean, organised, and well-stocked.
• Maintain food safety, hygiene, and presentation standards.

Reception & Administration

• Manage daily reception operations, including answering enquiries and greeting visitors.
• Coordinate meeting room bookings and ensure rooms are prepared to a high standard.
• Manage incoming and outgoing mail, courier deliveries, access cards, keys, and registers.
• Maintain accurate records and update CRM systems and company databases.
• Support member onboarding, inductions, and offboarding processes in accordance with company procedures.

Centre Operations

• Complete centre opening and closing procedures.
• Ensure all communal areas and facilities are maintained to a high presentation standard.
• Monitor centre functionality and report maintenance issues as required.
• Liaise with building management and contractors to ensure timely resolution of facility concerns.
• Assist with stock management, ordering, and inventory control.

Community & Events

• Support the promotion and delivery of networking events, member activities, and community engagement initiatives.
• Assist with event coordination, setup, execution, and pack-down.
• Help foster a collaborative, welcoming, and professional community environment.
• Encourage member participation and engagement within the centre.

Team Collaboration

• Work closely with the Business Centre Manager and other internal stakeholders
• Contribute to operational projects and continuous improvement initiatives.
• Provide support across multiple locations when required.
• Demonstrate flexibility and teamwork to meet operational needs.

Required Experience

• 2–3 years’ experience in customer service, hospitality, café, reception, or front-of-house environments.
• Proven barista experience with the ability to prepare high-quality specialty coffee.
• Strong customer service skills with a passion for creating exceptional experiences.
• Excellent verbal and written communication skills.
• Demonstrated ability to build positive relationships with customers and stakeholders.
• Strong organisational and time management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency with basic administrative systems and Microsoft Office applications.

About us

Cubes.Co transforms commercial spaces into inspiring, hospitality-led coworking communities. We create environments where people and businesses love to work, blending premium design, genuine connection, and operational excellence. Whether you’re a solo founder or a growing team, Cubes.Co is where culture, creativity, and community come together.

This is an Expression of Interest for future opportunities.

ABOUT THE ROLE:

• Manage all daily requirements of the centre, such as opening/closing of the centre, member requirements, sales leads, renewals, meeting room bookings, and mail distribution when required.
• Collaborate with the Centre team to support the promotion and coordination of internal and external events.
• Assist the Centre team in managing day-to-day operations, ensuring processes and procedures are followed effectively.
• Support and guide the Centre team in achieving monthly centre performance goals.
• Support the Area Director with sales leads and meeting room enquiries from start to finish, following company processes and liaising with all departments to ensure a favourable client experience and outcome.
• Cultivate a strong sense of community within the centre, where clients are introduced to others to create effective workplace relationships and ensure a positive working atmosphere.
• Complete new member induction, on-boarding/off-boarding processes and practices in line with current organisational procedures.
• Ensure centres are adequately staffed and ‘run’ with cover for any staff absences, ensuring arrangements are made and communicated to the relevant parties.
• Responsible for a centre to reach the profit goals set in the budget each month.
• Ensure the ‘Daily Checklist’ for your location/s is completed during the day according to the centre & organisational policy and procedures.
• Manage the efficient setup and ‘onboarding’ of all new clients (eg, office set-up, inductions, allocation of phone extension, updating of applicable registers, notifying staff) based on current policies and procedures.
• Manage all aspects of invoicing for your centre promptly, i.e. the accurate recording, entering and balancing of all daily and variable charges each day, preparation, checking and distribution of monthly client invoices and of any other specific reports as required.
• Manage debt collection for your centre.
• Prepare weekly reports for management, such as sales/occupancy reports and variable reports.

SALES AND LEASING:

• Support the Area Director when touring and follow up with potential clients at each assigned location.
• Support the Area Director in the preparation and follow-up of all proposals sent.
• Ensure all vacant office areas are clean and suitable for viewing and resale.

MAINTENANCE:

• Responsible for maintaining your assigned centres (ie, daily cleanliness of the facility, such as lights, cleaning, carpets, walls and general presentation).
• Responsible for overseeing the entry and completion of all requests to building management.
• Managing all other maintenance requests for the centre, to ensure that the centre is always kept in excellent condition.

The job description above is a partial list, and the role may entail other reasonable responsibilities.

Required Experience 

• 3-5 years of experience in sales and customer service is a strong plus
• 3-4 years of experience in people management
• Ability to thrive in a fast-paced, dynamic environment
• Proven experience with CRM systems, particularly HubSpot
• Experience conducting client tours and following up on leads
• Proficiency in preparing and following up on sales proposals
• Excellent communication and collaboration skills, especially with senior management
• Operational experience maintaining and preparing office spaces for client viewings, following up on maintenance, and working alongside third-party vendors to achieve optimal results for the coworking space.

This is an Expression of Interest for future opportunities.

About the Opportunity

At Cubes.Co, we’re growing and looking to expand our casual talent pool with customer-focused professionals who are passionate about delivering exceptional experiences.

As the face of our coworking spaces, you’ll play a key role in creating a welcoming, professional environment for members and guests, while supporting the smooth day-to-day operations of the centre. This is a fantastic opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering a premium experience.

Key Responsibilities

• Provide a warm, professional welcome to members, guests, and visitors
• Act as the first point of contact for enquiries, delivering timely and high-quality service
• Support members with daily workspace needs to ensure a seamless experience
• Prepare and maintain meeting rooms, ensuring spaces are presentation-ready
• Assist with onboarding, including access passes and workspace orientation
• Maintain shared spaces such as kitchens, coworking areas, and reception
• Manage incoming and outgoing mail and general administrative tasks
• Support centre events and contribute to a vibrant, engaged community
• Monitor presentation standards and report maintenance issues as required

About You

• 2–3 years’ experience in customer service, hospitality, or a similar role
• Confident communicator with a professional and friendly approach
• Highly organised with the ability to multitask and prioritise
• Experience supporting office or workspace operations (preferred)
• Comfortable working with CRM systems (HubSpot is a plus)
• A proactive team player who enjoys working in a dynamic environment

This is an Expression of Interest for future opportunities.

Location: Multiple Locations – Melbourne

About MicDrop: MicDrop is a purpose-built event space designed to inspire, connect, and create impact. From strategy sessions and team off-sites to panel discussions and product launches, our venues are known for their contemporary design, functionality, and seamless experience.

As part of the CreativeCubes.Co ecosystem, MicDrop is embedded within a thriving community of professionals and innovators. We pride ourselves on delivering exceptional service and experiences to our clients and guests.

The Opportunity: We are currently seeking enthusiastic and reliable Venue Assistants to join our casual pool. This role plays a key part in ensuring the successful delivery of events by providing on-site support and acting as the primary liaison between the client and the venue during event operations. This is an ideal opportunity for individuals with a strong customer service mindset, excellent communication skills, and an interest in events and AV/technology support.

Key Responsibilities:

• Act as the on-site point of contact for clients throughout their event
• Assist with AV and technical setup (e.g., microphones, video conferencing, speaker volume)
• Ability to support coffee set-ups, and catering
• Ensure event spaces are clean, presentable, and configured to client specifications
• Provide responsive and professional support during events, including troubleshooting minor issues
• Willingness to support the onsite staff who run the coworking centres
• Liaise with internal teams to ensure smooth event execution
• Adhere to all health and safety protocols and venue guidelines
• The role may occasionally require lifting or moving items as part of event setup and pack-down

About You:

• Able to work flexible hours, including early mornings, evenings, and weekends as required
• Open availability to weekday and weekend work
• Capable working independently without supervision
• Confident with basic AV/technology or willing to learn
• Excellent interpersonal and communication skills
• Strong problem-solving ability and attention to detail
• Professional presentation and a proactive, can-do attitude
• Demonstrated experience in customer service, hospitality, or events is preferred, but not required

What We Offer:

• The opportunity to work in beautifully designed, modern event spaces
• A supportive and energetic team environment
• Exposure to a wide range of events and clients
• Potential for increased hours and growth within the wider Cubes.Co group