NEW TECHNOLOGY

Members Portal Upgrade

Enhanced Experience

New Features

Planned Transition

What steps do I need to take?

We want to ensure you’re fully prepared for the transition. To support this, there are several important steps we need each of you to complete:

Full-Time Members

For All Members:

  • Activate Your Account: Keep an eye on your inbox for an email invitation to the new portal. Please accept this invitation to activate your account.
  • New Password: Upon your first login, you will be prompted to set up a new password for your members portal account. Please follow the instructions to ensure your account is secure.
  • Update Your Personal Profile: Once logged in, please check that your profile details are up-to-date. This is also a great time to upload a new profile picture. 
  • Directory Visibility: Be sure to make your profile visible in the member directory so other members can see your expertise and network with you. Check out the info page on how to do this.
  • Mobile App: Please delete our current app from your device and download the new one. The link to the new app will be provided in the activation email. This is essential for accessing all the features and functionalities on the go.
  • Meeting Rooms: Make sure to double-check your meeting room bookings to ensure everything is as expected.

Additional Steps for Team Leaders:

In addition to the above steps, team leaders are requested to:

  • Check Billing: Verify that your payment methods are current and set these up in the new system.
  • Update Your Company Profile: Please check that your company profile details are up-to-date. Be sure to add your company logo too.
  • Directory Visibility: Be sure to make your company profile visible in the member directory so other members can see your expertise and network with you. Check out the info page on how to do this.
  • Check Team: Ensure that all members of your team are accurately listed and their details are up-to-date.
  • Download Invoices: Your past bookings and invoice history will not be transferred to the new portal. If you need copies of past invoices, please download these from the current members portal. If you need any assistance, please fill out the Invoice Extract Request form.

Casual Members

Data Transfer:

As we transition to the new portal, we want to make you aware of how your data will be transferred from our current system. Only profiles that have upcoming meeting room or day pass bookings will be automatically transferred to the new system. If you do not have any current bookings in the system, please set up a new account after we’ve gone live.

However, we understand the importance of retaining your profile information. If you don’t have any bookings but still wish for your profile to be transferred, please fill out the Profile Transfer Request form. This ensures you can maintain your profile information our new and improved portal.

Your past bookings and invoice history will not be transferred to the new portal. If you need copies of past invoices, please download these from the current portal. If you need any assistance, please fill out the Invoice Extract Request form before 29/02/24.

Important Steps:

As we transition to the new portal, we need your help to ensure a smooth process. Here’s what you need to do where your profile is being transferred:

  • Account Activation: You will receive an email invitation to activate your account on the new portal. Please follow the link to get started.
  • Set a New Password: During your first login, you’ll be prompted to create a new password. This ensures your account’s security on our updated platform.
  • Update Your Profile: We encourage you to check your personal profile details and upload a current photo.
  • Mobile App Update: For those using our mobile application, please uninstall the current app and download the new version. A link will be provided closer to the launch date.
  • Meeting Room/Day Pass Bookings: If you’ve booked with us, please double-check your reservations to ensure all details are accurate.

Additional Steps for Team Leaders:

In addition to the above steps, team leaders are requested to:

  • Check Billing: Verify that your payment methods are current and set these up in the new system.
  • Update Your Company Profile: Please check that your company profile details are up-to-date. Be sure to add your company logo too.
  • Check Team: Ensure that all members of your team are accurately listed and their details are up-to-date.

Have some questions?

Send us an request

Fill out this form and we’ll get back to you asap

Support Form

Prefer to chat?

Give us a call for support over the phone

03 8840 1055

Knowledge Hub

Check out our info section below for more guides

More Info

Stay in the loop:

Keep track of where we’re up to

We’ll be going live with the new portal on Tuesday February 20th. The transition will involve replicating our current members portal, setting up new features, transferring all client data, then doing thorough testing before we launch. We’ll close off the current members portal on Friday February 16th.

Setup: Dec 13th - Feb 15th

Testing: Jan 22nd - Feb 19th

Launch: Feb 20th

An upgraded experience

We are always looking for ways to improve your experience at CreativeCubes.Co. With this in mind, we’re excited to announce that we will be upgrading our member portal system.

What This Means for You:

  • Enhanced User Experience: This new platform offers an intuitive interface and improved features, making it easier for you to manage your bookings, access services, and connect with our community.
  • Planned Transition: Our team is committed to ensuring a smooth transition with minimal disruption to your daily operations.
  • Improved Billing: Better membership management, invoicing, and payment processing.
  • Smoother Team Management: You’ll have more flexibility in managing members joining and leaving your team.
  • Access to New Features: We’ll be exploring new functionalities and integrations that will enhance your membership experience.

We believe this update will significantly contribute to the value and experience we offer at CreativeCubes.Co. Please don’t hesitate to get in touch if you have any questions.

Want to know more? Check out the knowledge hub below

We’ll be updating this with new content each week so be sure to check back.

New Features

Goodbye Slack, hello member messages and posts!

(Member Only Feature) We’ll be deactivating our community Slack space and moving updates and messages into the new member portal. This will mean that everything you need while you’re working from Cubes will be in one convenient location.

You’ll find Community Posts on the members portal home page. Here we’ll post updates about all of our usual space-related items. You can also post things here when you need support from the community. If you’re looking for businesses to partner, advertising a new role, or want to offer something to the community then this is the perfect spot.

The Messages section can be found on the left-hand side menu. This is where you can message a member one-on-one. Simply click the New Message button to start a new chat, then search for the member you’d like to send a message to.

Community Posts

Community Messages

How do I add and remove team members?

Adding and removing new team members is now even easier and all done via the member portal. Any changes made will notify the Happiness Team who will active or deactivate the team members wifi account and access pass.

Adding a team member

Removing a team member

What is the suggestion box?

(Member Only Feature) We love hearing your feedback on how we can make CreativeCubes.Co an even better place to work from. That’s why we’re introducing a suggestion box where you can share your thoughts with us. You’re welcome to leave your name and email if you’d like a follow up, or leave it black and it won’t be linked to your member profile.

CreativeNews is now in the portal!

Stay up to date with everything that’s happening Inside the Cube. The new CreativeNews section feature all of our latest updates, from monthly newsletters to the newest VLOGs. Be sure to check back regularly to see what we’re up to.

Managing Your Account

How do I book a meeting room?

Booking a meeting room or boardroom is as easy as clicking on a free time slot on the Meeting Rooms calendar and confirming your preferred time slot. We will send you a confirmation email with a calendar invite attached. You can also see all your Bookings and Remaining Credits in the Bookings tab.

Select More Options to see additional meeting room booking options, such as adjusting the meeting recurrence, adding guests, or adding a longer description to name a few. From this menu you can also select and add extras for the booking, which are added to the total cost of the booking under the Summary.

How do I see my meeting room bookings?

It’s easy to see a list of your upcoming or past bookings. Click Account on the left hand menu then click on Bookings in the account section. From there you can toggle between upcoming booking, past bookings, and filter by date range.

A list of your bookings will be displayed in the main account section. You can click on each booking to see booking details. Upcoming bookings can also be cancelled or changed here too.

How do I see community events?

(Member Only Feature) You’ll find the community Events section on the menu on the left-hand side of the portal. All upcoming events are listed here so we encourage you RSVP by clicking ‘going’ or ‘interested’ if you’re still confirming your plans.

How do I see my member benefits?

(Member Only Feature) Under Benefits, you can see all the perks that you receive with your membership. This includes everything from discounts on health and wellness offers to hotel stays. 

Want to advertise your business and offer a benefit to members? Submit your offer here and we’ll add it to the portal: creativecubes.co/member-perks

How do I manage my invoices and payments?

Under Billing, you can review your invoices, change your payment and billing details. You can Pay Now any outstanding invoices and download the PDF documents to send them to your accountants. 

The Memberships section displays information about your day passes, memberships, and add-ons.

How do I manage my personal and company profile?

There are sections in the portal dedicated to different sides of your profile.

To access your profile, click on the icon in the top right corner and select Profile. Alternatively, you can click on the Account icon on the left hand side and Profile.         

Here you can update your personal and company profiles, add skills, industries, and bio information under Profile. That’s where you can change your password or display your profile to LinkedIn, Facebook, or Instagram account.

You can review your bookings and keep track of what’s coming or how many credits you have left under the My Bookings section.

To adjust what information is visible in member directory click the icon in the top right of each section.

Personal Profile

Company Profile

Have a request?

Something Else

Send us your request as we’ll get right back to you

Email Us

Invoice Extract

Request copies of your past invoices

Request

Profile Transfer

Don’t have a membership or upcoming booking?

Request